FAQ
Quick answers to the most common questions. If you still need help, contact us and we’ll route you to the right team.
Could you provide information about how your project processes work?
Our Project Department carries out the necessary lighting calculations based on the specific requirements of your project and provides suitable product solutions that meet the relevant technical requirements. Throughout the process, all technical details regarding the products and their application are communicated to you comprehensively.
Do you offer customization options for your products?
Product customization options vary depending on the requested model. For more detailed technical information and customization options, please feel free to contact us.
Can I get information about product availability and delivery times?
Product availability and delivery times vary depending on the scope of the project and order quantity. Products that are not currently in stock are manufactured and handed over to the courier within 7–10 business days following order confirmation. For detailed information regarding current stock availability and delivery times, please feel free to contact us.
Can I get information about the warranty coverage and duration of your products?
Our products are covered by a 5-year warranty. The warranty covers defects arising from manufacturing and materials. Damage resulting from improper use, impact, liquid contact, or similar external factors is not covered under the warranty.
Could you please share your current price list?
As our products consist of various components, we do not publish a standard price list. We prepare customized quotations based on your specific requirements and project scope. Please feel free to contact us for a price quotation.
Are the shipping and transportation costs the responsibility of the buyer?
Yes, shipping and transportation costs are not included in the product prices. Based on the total weight and dimensions of your order, a quotation for door-to-door delivery is obtained from reliable logistics companies, and the applicable shipping cost is stated separately.
How long does it take for orders to be dispatched?
Orders for products that are currently in stock are generally dispatched within 1–3 business days. Products that are not in stock are manufactured and handed over to the courier within 7–10 business days following completion of the production process.
Do you offer installation services?
At the moment, we do not provide direct installation services. However, we provide the necessary technical information, application details, and guidance to ensure that the installation process is carried out correctly and efficiently.
Could you provide information about your return and exchange policy?
You may request a return or exchange within 14 days of the product delivery date. To be eligible for a return or exchange, the product must be unused and kept in its original packaging.